{"id":236,"date":"2026-11-05T06:47:00","date_gmt":"2026-11-05T04:47:00","guid":{"rendered":"https:\/\/tailthemes.com\/wordpress\/demo\/lumina-edu\/v3\/northline\/faq\/"},"modified":"2026-11-05T06:47:00","modified_gmt":"2026-11-05T04:47:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/preview.tailthemes.com\/lumina-edu\/faq\/","title":{"rendered":"Questions"},"content":{"rendered":"<section class=\"wp-block-cover alignfull lue-banner lue-drift\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-background-dim-0 has-background-dim\"><\/span><img loading=\"lazy\" decoding=\"async\" width=\"2400\" height=\"1600\" data-lue-sizes=\"lue-banner\" sizes=\"(max-width: 47.99rem) max(100vw, 510px), (max-width: 63.99rem) max(100vw, 600px), max(100vw, 600px)\" class=\"wp-block-cover__image-background wp-image-27\" alt=\"A tutor\u2019s hands squaring up a stack of cue cards on the table, an orange pencil beside them\" src=\"https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/detail-08-squaring-cards.jpg\" data-object-fit=\"cover\" srcset=\"https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/detail-08-squaring-cards.jpg 2400w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/detail-08-squaring-cards-300x200.jpg 300w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/detail-08-squaring-cards-1024x683.jpg 1024w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/detail-08-squaring-cards-768x512.jpg 768w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/detail-08-squaring-cards-1536x1024.jpg 1536w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/detail-08-squaring-cards-2048x1365.jpg 2048w\" \/><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\"><div class=\"wp-block-group lue-banner__words is-layout-flow wp-block-group-is-layout-flow\"><nav class=\"wp-block-group lue-rail lue-breadcrumb is-layout-flow wp-block-group-is-layout-flow\" aria-label=\"Breadcrumb\"><p class=\"lue-breadcrumb__trail wp-block-paragraph\"><a href=\"https:\/\/preview.tailthemes.com\/lumina-edu\/\">Home<\/a><span class=\"lue-breadcrumb__sep\" aria-hidden=\"true\">\/<\/span><a href=\"https:\/\/preview.tailthemes.com\/lumina-edu\/campuses\/\">Campus<\/a><span class=\"lue-breadcrumb__sep\" aria-hidden=\"true\">\/<\/span><span aria-current=\"page\">Questions<\/span><\/p><\/nav><h1 class=\"wp-block-heading lue-banner__title\">Questions before you choose.<\/h1><p class=\"lue-banner__lede wp-block-paragraph\">Levels, missed weeks, payment, certificates and what you need to join online, answered in a line or two each.<\/p><p class=\"lue-rail lue-banner__fact is-match wp-block-paragraph\">10 questions\u00a0\u00b7 02 groups<\/p><\/div><\/div><\/section>\n<section class=\"wp-block-group alignfull lue-ground lue-faqband has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\n\t<div class=\"wp-block-group alignwide lue-faqgroup is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group lue-faqgroup__aside is-layout-flow wp-container-core-group-is-layout-0a0948d6 wp-block-group-is-layout-flow\">\n\t\t\t<div class=\"wp-block-group lue-head lue-reveal is-layout-flow wp-container-core-group-is-layout-552def12 wp-block-group-is-layout-flow\"><p class=\"lue-rail wp-block-paragraph\">Group 01\u00a0\u00b7 before you choose<\/p><h2 class=\"wp-block-heading has-display-font-size\">Level, group size and format.<\/h2><p class=\"lue-lead wp-block-paragraph\">What decides which group is yours, and how to reach the room.<\/p><\/div><div class=\"wp-block-group lue-slot lue-faqgroup__photo lue-slot--landscape lue-reveal is-layout-flow wp-container-core-group-is-layout-33d71ff5 wp-block-group-is-layout-flow\"><p class=\"lue-rail lue-slot__rail wp-block-paragraph\">Tue\u00a0\u00b7 19:10\u00a0\u00b7 pair practice<\/p><figure class=\"wp-block-image size-large lue-slot__photo\"><img loading=\"lazy\" decoding=\"async\" width=\"2400\" height=\"1600\" src=\"https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-01-pair-practice-evening.jpg\" alt=\"Two learners\u2019 hands over a cue card on the long table in the evening, an orange pencil between them\" class=\"wp-image-10\" srcset=\"https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-01-pair-practice-evening.jpg 2400w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-01-pair-practice-evening-300x200.jpg 300w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-01-pair-practice-evening-1024x683.jpg 1024w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-01-pair-practice-evening-768x512.jpg 768w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-01-pair-practice-evening-1536x1024.jpg 1536w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-01-pair-practice-evening-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 2400px) 100vw, 2400px\" \/><\/figure><\/div>\t\t<\/div>\n\t\t\n\t\t<div class=\"wp-block-group lue-faq lue-reveal is-layout-flow wp-container-core-group-is-layout-33d71ff5 wp-block-group-is-layout-flow wp-block-lumina-edu-core-faq\"><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" open><summary>How do I know my level?<\/summary><p class=\"wp-block-paragraph\">Book a thirty-minute consultation. The tutor who teaches the group listens, suggests where to start, and you decide. No test and no obligation.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How big are the groups?<\/summary><p class=\"wp-block-paragraph\">Up to ten learners, and up to eight in the discussion groups. Maths Tutoring Online is one to one. Each program page says which.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I switch from in person to online later?<\/summary><p class=\"wp-block-paragraph\">In a hybrid group, yes, week by week: the room and the meeting link run at the same time. In any other group, ask us and we move you to the next group in the format you need.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Is there a placement test?<\/summary><p class=\"wp-block-paragraph\">No written test. For a language group above beginner level the consultation includes a short conversation, and the tutor suggests a group from that.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I reach the rooms step-free?<\/summary><p class=\"wp-block-paragraph\">Yes. Northline Central has a step-free entrance on Linden Passage. The Riverside Room is step-free from the quay, and its lift is shared with the building, so call ahead if you need it.<\/p><\/details><\/div>\n\t<\/div>\n\t\n<\/section>\n\n\t\n<section class=\"wp-block-group alignfull lue-ground lue-faqband lue-ground--tint lue-faqband--flip has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\n\t<div class=\"wp-block-group alignwide lue-faqgroup is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group lue-faqgroup__aside is-layout-flow wp-container-core-group-is-layout-0a0948d6 wp-block-group-is-layout-flow\">\n\t\t\t<div class=\"wp-block-group lue-head lue-reveal is-layout-flow wp-container-core-group-is-layout-552def12 wp-block-group-is-layout-flow\"><p class=\"lue-rail wp-block-paragraph\">Group 02\u00a0\u00b7 once you have a place<\/p><h2 class=\"wp-block-heading has-display-font-size\">Missed weeks, payment and what you leave with.<\/h2><p class=\"lue-lead wp-block-paragraph\">What happens between the first session and the last.<\/p><\/div><div class=\"wp-block-group lue-slot lue-faqgroup__photo lue-slot--landscape lue-reveal is-layout-flow wp-container-core-group-is-layout-33d71ff5 wp-block-group-is-layout-flow\"><p class=\"lue-rail lue-slot__rail wp-block-paragraph\">Wed\u00a0\u00b7 18:00\u00a0\u00b7 live online<\/p><figure class=\"wp-block-image size-large lue-slot__photo\"><img loading=\"lazy\" decoding=\"async\" width=\"2400\" height=\"1600\" src=\"https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-10-live-online.jpg\" alt=\"A live online session seen from the side: headphones, an open notebook and the edge of a laptop on a desk\" class=\"wp-image-19\" srcset=\"https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-10-live-online.jpg 2400w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-10-live-online-300x200.jpg 300w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-10-live-online-1024x683.jpg 1024w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-10-live-online-768x512.jpg 768w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-10-live-online-1536x1024.jpg 1536w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-10-live-online-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 2400px) 100vw, 2400px\" \/><\/figure><\/div>\t\t<\/div>\n\t\t\n\t\t<div class=\"wp-block-group lue-faq lue-reveal is-layout-flow wp-container-core-group-is-layout-33d71ff5 wp-block-group-is-layout-flow wp-block-lumina-edu-core-faq\"><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\" open><summary>What if I miss a week?<\/summary><p class=\"wp-block-paragraph\">Tell your tutor before the session. You get the notes and the week\u2019s short activity, so you arrive ready for the next one.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>How do I pay, and can I get a refund?<\/summary><p class=\"wp-block-paragraph\">You pay when you register, on Northline Bookings. Its booking terms, shown before you pay, set out refunds and moving to a later group.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Do I get a certificate?<\/summary><p class=\"wp-block-paragraph\">Programs marked Certificate end with a Northline certificate of attendance once you have attended three quarters of the sessions. It records what you studied; it is not a formal qualification.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>What do I need for online sessions?<\/summary><p class=\"wp-block-paragraph\">A laptop or tablet with a camera, headphones and a quiet corner. The meeting link arrives by email the day before the first session.<\/p><\/details><details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Are sessions recorded?<\/summary><p class=\"wp-block-paragraph\">Live sessions are not recorded, so everybody can speak freely. Your tutor shares written notes after each one.<\/p><\/details><\/div>\n\t<\/div>\n\t\n<\/section>\n\n\n<section class=\"wp-block-group alignfull lue-ground lue-ground--ink lue-askband has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\t\n\t<div class=\"wp-block-group alignwide lue-ask is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\n\t\t<div class=\"wp-block-group lue-ask__words lue-reveal is-layout-flow wp-container-core-group-is-layout-703ddd75 wp-block-group-is-layout-flow\">\n\t\t\t<p class=\"lue-rail is-match wp-block-paragraph\">Still deciding\u00a0\u00b7 30 minutes<\/p>\t\t\t<h2 class=\"wp-block-heading lue-ask__title\">Ask the tutor who teaches the group.<\/h2>\n\t\t\t<p class=\"lue-lead wp-block-paragraph\">A thirty-minute consultation, at the studio or on a call. No test and no obligation.<\/p>\n\t\t\t\t\t\t\n\t\t\t<div class=\"wp-block-group lue-actions is-layout-flow wp-block-group-is-layout-flow\">\n\t\t\t\t\n\t\t\t\t<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/preview.tailthemes.com\/lumina-edu\/consultation\/\">Book a consultation<\/a><\/div>\n\t\t\t\t\t\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<p class=\"lue-action\"><a class=\"lue-textlink\" href=\"https:\/\/preview.tailthemes.com\/lumina-edu\/contact\/\">Write to us<svg class=\"lue-icon\" width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M5 12h14\" \/><path d=\"m12 5 7 7-7 7\" \/><\/svg><\/a><\/p>\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\n\t\t<div class=\"wp-block-group lue-slot lue-ask__slot lue-slot--landscape lue-reveal is-layout-flow wp-container-core-group-is-layout-33d71ff5 wp-block-group-is-layout-flow\"><p class=\"lue-rail lue-slot__rail wp-block-paragraph\">The first conversation\u00a0\u00b7 Central<\/p><figure class=\"wp-block-image size-large lue-slot__photo\"><img loading=\"lazy\" decoding=\"async\" width=\"2400\" height=\"1600\" src=\"https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-09-first-conversation.jpg\" alt=\"A tutor and one learner in conversation at the near end of the empty long room\" class=\"wp-image-18\" srcset=\"https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-09-first-conversation.jpg 2400w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-09-first-conversation-300x200.jpg 300w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-09-first-conversation-1024x683.jpg 1024w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-09-first-conversation-768x512.jpg 768w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-09-first-conversation-1536x1024.jpg 1536w, https:\/\/preview.tailthemes.com\/lumina-edu\/wp-content\/uploads\/2026\/09\/class-09-first-conversation-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 2400px) 100vw, 2400px\" \/><\/figure><\/div>\t<\/div>\n\t\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Group 01\u00a0\u00b7 before you choose Level, group size and format. What decides which group is yours, and how to reach the room. Tue\u00a0\u00b7 19:10\u00a0\u00b7 pair practice Group 02\u00a0\u00b7 once you have a place Missed weeks, payment and what you leave with. What happens between the first session and the last. Wed\u00a0\u00b7 18:00\u00a0\u00b7 live online Still [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-no-title","meta":{"footnotes":""},"class_list":["post-236","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/preview.tailthemes.com\/lumina-edu\/wp-json\/wp\/v2\/pages\/236","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/preview.tailthemes.com\/lumina-edu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/preview.tailthemes.com\/lumina-edu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/preview.tailthemes.com\/lumina-edu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/preview.tailthemes.com\/lumina-edu\/wp-json\/wp\/v2\/comments?post=236"}],"version-history":[{"count":4,"href":"https:\/\/preview.tailthemes.com\/lumina-edu\/wp-json\/wp\/v2\/pages\/236\/revisions"}],"predecessor-version":[{"id":426,"href":"https:\/\/preview.tailthemes.com\/lumina-edu\/wp-json\/wp\/v2\/pages\/236\/revisions\/426"}],"wp:attachment":[{"href":"https:\/\/preview.tailthemes.com\/lumina-edu\/wp-json\/wp\/v2\/media?parent=236"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}